Shipping policy

Shipping Policy – Xyloid

At Xyloid, we are committed to delivering your orders promptly and efficiently. Please review our Shipping Policy to understand how we handle shipping, delivery timelines, and related procedures.

1. Shipping Locations

We currently ship to:

  • Domestic Shipping: India

If your location falls outside our coverage, please contact us at xyloidstore@gmail.com for assistance.

2. Shipping Costs

Shipping charges depend on:

  • Delivery location

  • Package weight

  • Selected shipping method

All shipping costs will be displayed at checkout before final payment.

3. Processing Time

  • Orders are typically processed within 8–10 days after the order is placed.

  • Processing times may increase during festivals, holidays, or peak seasons.

  • You will receive an email notification once your order is shipped.

Note: Processing time is separate from shipping time.

4. Shipping Time

Estimated delivery times:

  • Domestic Shipping: Approximately 8 working days

Shipping timelines are estimates and not guaranteed. Delays may occur due to courier issues or unforeseen circumstances.

5. Order Tracking

Once your order is shipped:

  • You will receive a shipping confirmation email with a tracking number.

  • Tracking updates may take 24–48 hours to reflect after dispatch.

6. Shipping Delays

Delays may occur due to:

  • Courier or logistics issues

  • Weather conditions

  • High seasonal demand

  • Incorrect or incomplete address

  • Operational delays

If your order is delayed, contact us at xyloidstore@gmail.com and we will coordinate with the courier partner.

7. Customs, Duties & Taxes

(If applicable in the future for international orders)

  • Recipients are responsible for any customs duties, taxes, or additional import charges.

  • These fees are not included in product or shipping costs.

  • Customs clearance delays are beyond our control.

8. Shipping Address

Please ensure all shipping details are accurate.
Xyloid is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

If you need to update your address, contact us immediately at xyloidstore@gmail.com.

9. Lost or Stolen Packages

Xyloid is not responsible for packages marked as delivered by the carrier but not received.

If this occurs:

  • Contact the courier service directly, or

  • Reach out to us at xyloidstore@gmail.com and we will assist you as much as possible.

10. Damaged Items

If your item arrives damaged:

  • Contact us within 48 hours of receiving the package

  • Include photos of the damaged product and packaging

We will offer a replacement or refund as per our Return & Refund Policy.

11. Contact Information

For shipping, delivery, or order status queries, contact:

Xyloid
📧 Email: xyloidstore@gmail.com
📞 Phone: +91 95266 14106