Terms of service

Terms of Service – Xyloid

Welcome to Xyloid! These Terms of Service (“Terms”) govern your use of our website, services, and purchases from Xyloid. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By visiting our website and/or purchasing products from Xyloid, you agree to comply with these Terms, including any additional policies referenced here.
If you do not agree, you may not access our website or use our services.

2. Modifications to Terms

We may update or modify these Terms at any time without prior notice.
Your continued use of our website or services after any changes means you accept the revised Terms.

3. Eligibility

To use our website and services, you must:

  • Be at least 18 years old, or the age of majority in your region

  • Have the legal capacity to form a binding agreement

4. Product Information

We strive to display and describe our products accurately, including colors, sizes, and details.
However, variations may occur due to device display differences.
All product descriptions, availability, and prices may be updated at any time without notice.

5. Pricing and Payments

  • All prices are listed in INR and include applicable taxes unless stated otherwise.

  • We accept payments through secure methods available on the website.

  • By providing payment information, you confirm that you are authorized to use that payment method.

  • Prices and promotional offers may change without notice.

6. Order Process and Acceptance

After placing an order, you will receive an order confirmation email.
This does not guarantee order acceptance.
We reserve the right to cancel or refuse any order due to:

  • Product unavailability

  • Errors in pricing or product details

  • Suspicion of fraudulent or unauthorized activity

If your order is cancelled, any payment made will be refunded.

7. Shipping and Delivery

  • Orders are shipped to the address you provide at checkout—ensure details are correct.

  • Delivery timelines are estimates and not guaranteed.

  • Xyloid is not responsible for delays caused by courier partners or customs.

  • Any customs duties, taxes, or additional charges (if applicable) are the buyer’s responsibility.

8. Return and Refund Policy

Our Return & Refund Policy explains how returns, replacements, and refunds are processed.
Please review it carefully before ordering.

9. Intellectual Property

All content on the Xyloid website—including images, graphics, text, logos, and designs—belongs to Xyloid and is protected by intellectual property laws.
You may not copy, reproduce, distribute, or modify any content without written permission.

10. User-Generated Content

If you submit reviews, photos, or other content:

  • You grant us a non-exclusive, royalty-free, worldwide, perpetual license to use and display the content.

  • You confirm the content is original and does not infringe third-party rights.

  • We may remove content that is inappropriate or violates these Terms.

11. Limitation of Liability

To the fullest extent permitted by law, Xyloid is not liable for any direct, indirect, incidental, or consequential damages caused by:

  • Use of our website

  • Purchase or use of our products

  • Errors, delays, or inaccuracies on the website

This includes loss of profits, data, or goodwill.

12. Indemnification

You agree to indemnify and hold Xyloid harmless from any claims, damages, or expenses arising from:

  • Your use of our website or products

  • Violation of these Terms

  • Infringement of any third-party rights

13. Governing Law

These Terms are governed by the laws of India, without regard to conflict-of-law principles.

14. Dispute Resolution

Any disputes arising from these Terms or your use of the website will be resolved through binding arbitration in India, unless prohibited by law.

15. Termination

We may suspend or terminate your access to the website or services at any time, with or without cause.
Any obligations incurred before termination will remain valid.

16. Contact Information

For any questions or concerns regarding these Terms or our services, please contact:

Xyloid
📧 Email: xyloidstore@gmail.com
📞 Phone: +91 95266 14106